Improve Your Culture - Remove 98% Process Burden
Make 'doing the right thing' to be the easiest option.
"At a fast growing company, values become a shorthand for why decisions are getting made — especially when founders or execs aren’t in the room" - Alexis Ohanian
Culture is what happens when no one is watching. At the end of the day the decisions that your individual members make will define the trajectory of your company. When organizations grow, many of the decision making processes repeat on a regular basis. Hence processes become an integral part of designing the culture of company.
Organizations spend thousands of billable hours and go out of their way to craft highly customized processes to get consistency in performance. Often under the pretext of detailed customization, these processes become unnecessarily burdensome to the user, i.e. too much documentation to read, confusing directions, outdated revisions, uneven access, no record of activities performed, not measurable, unfriendly tools, etc. Instead, managers need to give a clear incentive for their teams to leverage the experience built into company guidelines. Why burden your team with burdensome process documentation when you can walk them through each step effortlessly while saving them time as well as reduced cognitive load?
Today, it is possible to easily create a navigable DeciZone flowchart of your whole process and eliminate up to 98% of the documentation burden. Imagine each individual effortlessly stepping through your guidelines using any browser on their phone while eliminating irrelevant content. In less than 30 seconds, your navigable flowchart helps them reach a prescribed conclusion or recommends further action with implicit permission to go ahead with that action - while the whole interaction can be recorded for your compliance analytics.
Ease of use
Who doesn't understand flowcharts today? Most of us have grown up with flowcharts in some form or other; in fact it can be argued that we think in terms of decision trees which are basically flowcharts. That means making a flowchart for your process is probably easier for your people. If you empower your people to access, create and edit these flowcharts from their mobile devices it just makes it so much more easier for them to be more efficient. The biggest advantage of navigable flowcharts is that they eliminate branches as the viewer makes choices. By making just a few choices inside a navigable flowchart one can eliminate as much as 98% of the reading they need to do. In other words, the recommendation reveals itself in as little as 10 seconds when the viewer makes just a few choices.
Example Use Cases
Getting culture right takes a lot. What is acceptable behavior at your workplace? Walk them through the various HR guidelines. Should your engineer consider filing patent for that new feature or idea? How does your customer support validate the warranty claims from your customers? Let your customers self help themselves in few seconds 24x7. Guide your customers for troubleshooting using images and videos at each step. Standardize the screening of new candidates. Provide training to your customer service agents. All of these process transactions can be automatically saved in your CRM / ERP / Ticketing systems. The possibilities are endless - you get the idea.
Your organization can potentially save few hours of work for each team member every month - imagine the cumulative $aving$ and efficiency gained by using the right platform. Your flowchart can keep on accumulating new insights on a regular basis and can handle more and more use cases for your people. Your customers can get your detailed guidance in the shortest amount of time and in a way that is easy and convenient to them.
At a minimum, your operations platform should have these 12 advantages:
- Real Intelligence (RI) based on human judgement and experience
- Conversational feel
- Ease of access from any mobile/desktop browser
- Optional automatic recording of activities so people can focus on the real work instead of manually documenting their activities
- Dynamic elimination of irrelevant content
- Implicit permissions for further actions
- Role based User management
- Ease of editing your processes from any mobile browser.
- User feedback mechanisms
- Measurable compliance
- Retain the experience and best-practices
Enable your team to make confident decisions and march in this same direction - it could literally become your competitive advantage. Use the feedback from your team to improve the flowcharts on an ongoing basis.